You are a partner in the health care process!

 

Your involvement in helping us deliver quality health care is important. Please share your concerns and comments with us. Should you have a complaint, we would appreciate it if you would bring it to the attention of our Director of Operations. You have the right to expect that Vein Care Specialists will try to resolve all of your concerns without compromising your future access to care.

 

Respect and Dignity

You have the right to be treated with consideration, respect and dignity, acknowledging your individuality and the values that affect your response to care.

 

Privacy

You have the right to expect that all those involved in your care will honor your right to privacy and ensure the privacy of your care and medical record.

 

Identity

You have the right to know the names, positions, and professional relationships of all individuals involved in your care.

 

Information

You have the right to expect to receive sufficient information, in terms you understand, regarding your diagnosis, treatment prognosis and follow-up care. In the event that your health makes it inadvisable to give you such information, the information will be provided to a person designated by you or a legally authorized person.

 

Participation in Care Decisions

You have the right to participate in the decisions affecting your health care in collaboration with your physician, except when such participation is not indicated for medical reasons.

 

Refusal of Treatment

You have the right to accept medical care or refuse treatment within the limits of the law and to be informed of the consequences of refusal.

 

Assessment of Pain

You have the right to appropriate assessment and management of pain.

 

Access to Medical Record

You have the right to inspect and obtain a copy of your medical record, and to expect a reasonable and timely transfer of information from one physician to another.

 

Knowledge of Financial Obligation

You have the right to information regarding your bill prior to treatment, and to examine and receive an explanation of your bill regardless of the source of payment.

 

Resolution of Patient Complaints

You have the right to expect that Vein Care Specialists will try to resolve all patient complaints without compromising your future access to care.

 

 

 

 

 

Providing Information

You are responsible for providing, to the best of your knowledge, accurate and complete information about your present complaints, past illnesses, hospitalizations, medications and other matters relating to your health. You are responsible for reporting any perceived risks regarding your care, and reporting unexpected changes in your condition.

 

Asking Questions

You are responsible for making known whether you clearly comprehend your diagnosis, treatment and follow-up care plan, and what is expected of you.

 

Participation in Decisions

You are responsible to fully participate in decisions involving your health care and to accept the consequences of those decisions if complications occur.

 

Following Instructions

You are responsible for following the treatment plan recommended by your physician. You should express your concerns regarding your inability to comply with a planned course of treatment, and in understanding the consequences of any treatment alternatives.

 

Accepting Consequences

You are responsible for your actions if you refuse treatment, or do not follow the physician's instructions.

 

Following Rules and Regulations

You are responsible for keeping your appointment, or canceling 24 hours prior to your scheduled appointment, helping control noise and disturbances, following the no-smoking policy, and respecting other's property.

 

Meeting Financial Commitments

You are responsible for assuring that the financial obligations for your health care are fulfilled as promptly as possible.

 

Respect and Consideration

You are responsible for being considerate and respectful of the rights of others.